↩️ Return & Refund Policy
Effective Date: February 2026 | Last Updated: February 2026
3-Day Easy Returns
At Prem Store, customer satisfaction is our highest priority. We have designed our Return & Refund Policy to be straightforward, fair, and hassle-free.
✅ Eligibility for Returns
⚛ Return request is raised within 3 days of delivery
⚛ Product is unused, undamaged, and in original packaging
⚛ Product tag and invoice are intact
⚛ Item is not from our non-returnable category
🚫 Non-Returnable Items
⚛ Opened cosmetics and beauty products
⚛ Used personal care items
⚛ Pooja samagri items once opened
⚛ Customized or personalized orders
⚛ Items purchased during clearance or special sales
📋 How to Initiate a Return
Contact our support team via WhatsApp or email within 3 days → Share order number, product details & photos → Our team reviews within 2–3 business days → Approved pickups are arranged at no extra cost.
💰 Refund Timelines
💡 Quick Tip: For fastest resolution, contact us on WhatsApp with your order number and clear photos of the item received.
