❓ Frequently Asked Questions
Effective Date: February 2026 | Last Updated: February 2026
🛍️ General Questions
⚛ What products does Prem Store offer?
✦ Prem Store is your one-stop destination offering a wide range of authentic Pooja Samagri & Religious Essentials, Premium Cosmetics & Beauty Products, Stunning Bangles & Traditional Jewelry, Brass Metal Items & Home Decor, and Artificial Jewelry & Accessories.
⚛ Is Prem Store available online?
✦ Yes! Prem Store is fully available online. You can browse and shop our complete collection through our website and enjoy doorstep delivery across India.
⚛ Are your products authentic and genuine?
✦ Absolutely. At Prem Store, we are committed to offering only 100% authentic, high-quality products. Every item in our collection is carefully sourced and quality-checked before it reaches you.
💳 Order & Payment Questions
⚛ What payment methods do you accept?
✦ We accept all major payment methods including UPI, Net Banking, Credit/Debit Cards, and Cash on Delivery (COD) on eligible orders.
⚛ Can I modify or cancel my order after placing it?
✦ Orders can be modified or cancelled within 24 hours of placement. Please contact our support team immediately via WhatsApp or email for assistance.
⚛ How can I track my order?
✦ Once your order is shipped, you will receive a tracking number via SMS and email. You can use this to track your delivery in real time on our website.
⚛ Do you offer free shipping?
✦ Yes! We offer free shipping on all orders above ₹499. A nominal delivery charge applies to orders below this amount.
